The Highland Hospital Emergency Department is a crucial component of the hospital's healthcare services, providing immediate attention to patients with urgent medical needs. Located in Rochester, New York, Highland Hospital is a 261-bed community hospital that has been serving the medical needs of the community for over 100 years. The emergency department is staffed by a team of experienced physicians, nurses, and other medical professionals who are dedicated to providing high-quality, patient-centered care.
The Highland Hospital Emergency Department is equipped to handle a wide range of medical emergencies, from minor injuries and illnesses to life-threatening conditions such as heart attacks, strokes, and traumatic injuries. The department is open 24 hours a day, 7 days a week, and is capable of handling over 40,000 patient visits per year. Patients who arrive at the emergency department are quickly assessed and treated by a team of medical professionals who are trained to respond to emergency situations.
Key Points
- The Highland Hospital Emergency Department is a 24/7 facility that provides immediate attention to patients with urgent medical needs.
- The department is staffed by a team of experienced physicians, nurses, and other medical professionals who are dedicated to providing high-quality, patient-centered care.
- The emergency department is equipped to handle a wide range of medical emergencies, from minor injuries and illnesses to life-threatening conditions.
- Patients who arrive at the emergency department are quickly assessed and treated by a team of medical professionals who are trained to respond to emergency situations.
- The department is capable of handling over 40,000 patient visits per year, making it a vital component of the hospital's healthcare services.
Emergency Department Services
The Highland Hospital Emergency Department offers a comprehensive range of services to patients, including emergency medical care, urgent care, and observation services. The department is equipped with state-of-the-art medical equipment, including CT scanners, ultrasound machines, and cardiac monitors, which enable medical professionals to quickly and accurately diagnose and treat patients.
The emergency department is also staffed by a team of specialists who are trained to respond to specific medical emergencies, such as cardiologists, neurologists, and trauma surgeons. These specialists work closely with the emergency department team to provide patients with the best possible care and to ensure that they receive the treatment they need in a timely and efficient manner.
Quality of Care
The Highland Hospital Emergency Department is committed to providing high-quality, patient-centered care to all patients. The department has implemented a number of quality improvement initiatives, including the use of evidence-based protocols and guidelines, to ensure that patients receive the best possible care. The department is also accredited by the Joint Commission, which is a national organization that sets standards for healthcare quality and safety.
In addition to its commitment to quality care, the Highland Hospital Emergency Department is also dedicated to providing patients with a positive and supportive experience. The department has a patient satisfaction rating of 95%, which is significantly higher than the national average. Patients who have visited the emergency department have reported high levels of satisfaction with the care they received, including the courtesy and respect shown by medical staff, the effectiveness of treatment, and the overall quality of care.
| Service | Description |
|---|---|
| Emergency Medical Care | Immediate attention for urgent medical needs |
| Urgent Care | Treatment for non-life-threatening conditions |
| Observation Services | Monitoring and treatment for patients who require ongoing care |
| Specialty Services | Cardiology, neurology, trauma surgery, and other specialty services |
Getting to the Emergency Department
The Highland Hospital Emergency Department is located at 1000 South Avenue, Rochester, NY 14620. Patients can access the emergency department from the hospital’s main entrance, which is located off of South Avenue. The department is also accessible by ambulance, with a designated ambulance entrance located at the rear of the hospital.
Patients who are experiencing a medical emergency should call 911 or their local emergency number for assistance. The emergency department is staffed 24/7, and medical professionals are always available to provide immediate attention and care.
Preparation for a Visit
Prior to visiting the emergency department, patients should gather any relevant medical information, including their medical history, current medications, and any allergies or sensitivities. Patients should also bring a list of their emergency contacts and any insurance information or identification.
Upon arrival at the emergency department, patients will be quickly assessed and treated by a team of medical professionals. The department's goal is to provide patients with timely and effective care, while also ensuring that they receive the best possible experience.
What are the hours of operation for the Highland Hospital Emergency Department?
+The Highland Hospital Emergency Department is open 24 hours a day, 7 days a week.
How do I get to the emergency department?
+The emergency department is located at 1000 South Avenue, Rochester, NY 14620. Patients can access the department from the hospital’s main entrance, which is located off of South Avenue.
What should I bring with me to the emergency department?
+Prior to visiting the emergency department, patients should gather any relevant medical information, including their medical history, current medications, and any allergies or sensitivities. Patients should also bring a list of their emergency contacts and any insurance information or identification.
