The UPMC Mercy Emergency Department is a state-of-the-art facility located in Pittsburgh, Pennsylvania, providing comprehensive emergency care to patients in need. As a Level I Regional Resource Trauma Center, UPMC Mercy is equipped to handle the most critical and complex cases, including trauma, stroke, and heart attack. With a team of board-certified emergency medicine physicians, nurse practitioners, and other healthcare professionals, the department is committed to delivering high-quality, patient-centered care 24/7.
UPMC Mercy's emergency department is designed to optimize patient flow and reduce wait times, ensuring that patients receive timely and efficient care. The department features 45 private treatment rooms, including dedicated areas for trauma, pediatrics, and behavioral health. Advanced technology, such as electronic medical records and digital radiology, supports the delivery of care and facilitates communication among the healthcare team. With a strong focus on patient safety and satisfaction, UPMC Mercy's emergency department has implemented various initiatives to improve the patient experience, including bedside registration and real-time updates on wait times and treatment status.
Key Points
- UPMC Mercy Emergency Department is a Level I Regional Resource Trauma Center
- Comprehensive emergency care services, including trauma, stroke, and heart attack
- Team of board-certified emergency medicine physicians and healthcare professionals
- 45 private treatment rooms, including dedicated areas for trauma, pediatrics, and behavioral health
- Advanced technology, including electronic medical records and digital radiology
Emergency Services and Specialties
UPMC Mercy’s emergency department offers a wide range of emergency services and specialties, including:
- Trauma care: UPMC Mercy is a designated Level I trauma center, providing comprehensive care for critically injured patients
- Stroke care: The department has a dedicated stroke team and is certified as a Primary Stroke Center by The Joint Commission
- Heart attack care: UPMC Mercy is equipped to provide emergency cardiac care, including angioplasty and other interventions
- Pediatric care: The department has a dedicated pediatric area, staffed by pediatricians and pediatric nurse practitioners
- Behavioral health: UPMC Mercy offers emergency psychiatric services, including crisis intervention and stabilization
Quality and Safety Initiatives
UPMC Mercy’s emergency department is committed to delivering high-quality, safe care to patients. The department has implemented various quality and safety initiatives, including:
- Electronic medical records: UPMC Mercy uses electronic medical records to improve communication and reduce errors
- Bedside registration: Patients are registered at the bedside, reducing wait times and improving the patient experience
- Real-time updates: Patients and families receive real-time updates on wait times and treatment status
- Quality metrics: The department tracks and reports quality metrics, including patient satisfaction and clinical outcomes
| Quality Metric | Target | Actual |
|---|---|---|
| Patient satisfaction | 90% | 92% |
| Door-to-balloon time (heart attack care) | 90 minutes | 78 minutes |
| Door-to-needle time (stroke care) | 60 minutes | 45 minutes |
Education and Research
UPMC Mercy’s emergency department is also committed to education and research, with a focus on advancing the field of emergency medicine. The department offers various educational programs, including:
- Residency program: UPMC Mercy has a fully accredited emergency medicine residency program
- Fellowship programs: The department offers fellowship programs in trauma, pediatrics, and other specialties
- Continuing medical education: UPMC Mercy provides continuing medical education opportunities for healthcare professionals
Community Outreach and Partnerships
UPMC Mercy’s emergency department is committed to community outreach and partnerships, recognizing the importance of collaboration in delivering high-quality care. The department partners with various community organizations, including:
- Emergency medical services (EMS) providers
- Community health clinics
- Public health organizations
What are the hours of operation for the UPMC Mercy Emergency Department?
+The UPMC Mercy Emergency Department is open 24⁄7, 365 days a year.
What types of emergencies does the UPMC Mercy Emergency Department treat?
+The UPMC Mercy Emergency Department treats a wide range of emergencies, including trauma, stroke, heart attack, and other critical conditions.
How long does it take to be seen in the UPMC Mercy Emergency Department?
+Wait times vary depending on the severity of the condition and the number of patients being treated. However, UPMC Mercy’s emergency department is designed to optimize patient flow and reduce wait times.
